Envisionit is a 23-year-old digital marketing agency that “seizes the opportunity” for employees, partners, and clients to grow. To keep that promise as we scale, we need a VP of Operations who will own the agency’s delivery engine—turning data into insight, insight into action, and action into profitable growth. If you thrive on building high-performing teams, love a clean process, and measure success in margins, utilization, and on-time delivery, we want to meet you.

The Role:

Are you a strategic operational leader who can connect the dots between financial health, process excellence, and team performance? Do you thrive on transforming a high-level business strategy into the day-to-day operational reality of a dynamic agency? As our Vice President of Operations, you will be the central force ensuring Envisionit operates with maximum efficiency, effectiveness, and a clear eye toward future growth.

Your world will revolve around optimizing our performance from the inside out. You will own our key metrics—including delivery margin—and personally influence them through your guidance on staffing, project efficiency, and the commercial viability of our services. By diving deep into our data, you will uncover performance trends and collaborate with leadership to continuously improve profitability and team performance. This is a critical executive role for an operator who is ready to make a tangible impact on our people, our processes, and our profitability.

What You'll Do:

• Drive Agency Profitability: In partnership with Finance and Account leadership, you will own the operational levers that determine our delivery margin across our Media, Creative, and Tech services, ensuring we meet and exceed our financial targets.

• Lead & Develop High-Performing Teams: Provide strategic vision and coaching to the Operations, HR, and Delivery leadership. You will champion a culture of accountability, continuous feedback, and career development, ensuring every team member has the clarity, capacity, and desire to excel.

• Master Resource & Capacity Planning: You are accountable for our agency's master capacity plan. Your foresight will ensure we have the right talent on the right projects at the right time, optimizing utilization and managing both internal and freelance resources effectively.

• Champion Delivery Excellence: Own our promise to clients. You will be accountable for the on-time, on-budget delivery of all work, ensuring strict adherence to our processes and the highest standards of quality.

• Build the Engine for Scalability: Through direct oversight of our Project Management and Operations teams, you will continuously refine, document, and optimize our core processes and workflows for maximum efficiency, predictability, and team effectiveness.
  
  

What You’ll Achieve:

What You'll Bring:

• 10+ years leading operations within a digital marketing agency, professional services, or tech environment.

• A deep understanding of agency business models, with the ability to translate high-level goals into tactical, operational reality.

• Strong financial acumen with a demonstrated ability to manage P&L, improve gross margin, and drive billable utilization.

• A data-driven mindset; you are adept at analyzing performance metrics, identifying insights, and presenting clear, actionable strategies to leadership.

• Exceptional leadership skills with a track record of coaching, mentoring, and developing high-performing teams.

• Expertise in capacity planning, resource management, and process optimization for a multi-service environment.

• Fluency in EOS® / Traction practices (L10s, Rocks, Scorecards).

• Comfort toggling between C-suite strategy and day-to-day operational details.

Why Join Envisionit?

This is a chance to make a significant impact on an established, independent agency with an ambitious vision. We are a team of passionate, transparent, and driven professionals who value both individual growth and collective success. If you are a results-oriented leader passionate about building the systems and teams that allow a great agency to become truly exceptional, we want to hear from you.

The salary range for this position is $150,000 - 200,000 USD, with a performance-based bonus tied to agency margin. This is a good-faith estimate of the base pay scale for this position and any potential offers will ultimately be determined based on experience, education, skill set, and performance in the interview process.

Our benefits include:

• A hybrid office model, with the option to WFH 3-4 days/week

• A minimum of 20 days off yearly + 12 company holidays + summer hours

• Medical, Dental, Vision, Life & Disability Insurance 

• Employer-matched 401k

• Transit benefits, corporate discount programs, free fitness center membership

• Career pathing, dedicated budget towards opportunities for professional growth

• A culture focused on collaboration, curiosity & support, with regular events, volunteerism, and an employee-led recognition program

Due to the high volume of applicants, we are not currently accepting phone calls about employment opportunities or application status. In addition, we cannot pay for relocation expenses or act as an immigration sponsor at this time. Please peruse our website and socials to learn more about us: http://www.envisionitagency.com

Envisionit is an Equal Opportunity Employer and our employees are people with diverse strengths, experiences and backgrounds, who share a passion for the work we do. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. Envisionit is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR Manager, Ali Aguilar at ali.aguilar@envisionitagency.com or 312-262-6602.

Envisionit. Enjoy your agency™